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We are commited to making sure that you get the right product(s) for your home - not what's highest priced. Please read the articles courtesy of the Carpet & Rug Institutes website: http://www.carpet-rug.org

Being educated and prepared will make your shopping a whole lot easier and will help you weed out the people you may not want in your home. We have also answered some frequently asked questions in relation to our company for you. 

 Before purchasing carpet, you should answer the following questions:

How is the room going to be used?
Will it have heavy or light traffic?

Will the room be the center of activity for family and entertaining?

Is there direct access from outside, or will the carpet be away from entrances?
Will the carpet receive direct sunlight?Your answers will determine many of your choices, from color to carpet construction and more. If you still have questions, your carpet dealer should be able to help give you expert guidance.

Here are a few things to consider before selecting your carpet:

High Traffic Households
Households with Elderly Individuals
Pets in the Home
Heated Flooring
Outdoor

The Cushion And Carpet Go Hand In Hand:
The cushion is an unseen, but essential part of your carpet system experience. It’s well worth the time to ensure you’re picking the right one. A firm and resilient carpet cushion forms the foundation for your carpet. The right cushion acts as a shock absorber to increase comfort and extend durability. It also helps buffer sound and provides increased insulation, making a room quieter and warmer.

When selecting cushion, check the carpet manufacturer's requirements for thickness and density. A general rule of thumb for most residential carpet applications is to choose cushion no more than 7/16 inch thick and no less than 1/4 inch with 6 pounds per cubic feet density. If the carpet is a berber or a low profile carpet, choose a cushion no more than 3/8 inch thick with 8 pounds density. We stock 7/16, 8lb padding with and without a moisture barrier made by Shaw Industries. We do, however, special order the style of padding recommended for your carpeting by the carpet manufacture.

The type and thickness of cushion you need varies based on traffic levels and patterns. For example, bedrooms, dens, lounge areas and other rooms with light or moderate traffic can use thicker and softer cushion. Living rooms, family rooms, hallways, stairs and other heavy traffic areas require thinner, firmer cushion.

The wrong carpet cushion can negatively affect the carpet in several ways including: diminished appearance, wrinkling and buckling, separation of the carpet seams and breakdown of the carpet structure itself. Improper cushion selection also may void any applicable carpet manufacturer's warranties. Manufactures will recommend a certain type of padding for their products. If we don't have it in stock, we will order it. Select manufactures will also add more time to your warranty if you use their pad!

A Quick Guide: Residential cut pile, cut- loop, or high-level loop carpet requires a resilient, firm cushion with a thickness of 7/16 inch and no less than 1/4 inch with 6 pounds per cubic feet density. Types of cushion may be various polyurethane foams, including the very common bonded foam product often referred to as “rebond,” fiber, or rubber.

Berber carpet or thinner loop or cut pile carpet is made with large, wide loops, and it has been found that a stable, low-flexing, cushion foundation is necessary. A thicker, softer cushion is not acceptable. Cushion thickness should not exceed 3/8 inch for these type products. Again, check with the carpet manufacturer to see if a specific cushion is required. 

A quality installation is critical to the performance of your carpet. To put it simply, this is a job for the professionals. The Carpet and Rug Institute recommends hiring an installation contractor who adheres to the CRI 105 (Residential) Installation Standard for all aspects of the installation.

In most cases, the retailer will handle the details of arranging installation. At the time of purchase, ask your floor covering retailer to recommend a professional installer if there is not one on staff. Be sure to ask about additional fees, such as the removal and disposal of old flooring and moving larger furniture pieces. We will arrange installation dates with you or your property manager. All of our installers are licensed, bonded and insured and will take care of the furniture moving. We also remove and recycle the old carpet and pad.

There are several things you can do, both before and after installation, to make sure the process goes smoothly.

"A quality installation is critical to the performance of your carpet."

 When getting carpet installed, make sure that you know what services your installer will provide and what you might need to handle yourself. For example, there may be an additional charge to move your furniture. Here are other some things to keep in mind before and during carpet installation:

Complete other remodeling projects in the room, such as wallpapering or painting, before installing new carpet.

Remove all breakable items from the area being carpeted and detach and store wiring from TVs, stereos, VCR/DVD and computers.

Vacuum the old carpet to avoid the possibility of airborne dust and dirt. After the old carpet and cushion are removed, vacuum the sub-floor as well. We do all of this for you if you are not able. Just ask!

Determine who will remove and dispose of the existing carpet and cushion. Check recycling options in your area. We recycle the carpet and padding at the Benton Crossing Landfill and actively participate in the CA Stewardship Program.

Check your new carpet (texture, color and style) to make sure there are no visible defects before installation. All carpet is inspected for damage to the roll as well as style and color upon arrival at our warehouse.

Ask that seams be placed in less visible areas, but don’t expect seams to be invisible. When we measure your home we take in to deep consideration the placement of seams. We ensure that you have the least amount of seams possible and placed in the area of the least traffic if possible.

Insist that the installer follow the instructions from the carpet manufacturer and/or those set forth in the CRI Installation Standard. Among other things, this standard requires that carpet must be power-stretched for proper installation to minimize wrinkling and rippling. Seam edges must be sealed with an appropriate adhesive to prevent delamination and edge ravel. All of our licensed installers are not only required to strictly follow the CRI standards, but they want to!

Finally, it is your responsibility to provide an adequate supply of fresh air during installation. Open windows and doors, use an exhaust fan, or operate the fan of your heating or air conditioning system. The “new carpet smell” will clear very quickly, usually in less than 72 hours. Our guys will gladly open the windows to provide fresh air, and close them when they leave!

In the months following installation, you may notice some changes in your carpet. Most of these are normal and will not affect the carpet’s life or beauty. Here’s what to do as the carpet breaks in over time:

If you have any additional questions, contact your retailer and/or the carpet manufacturer.

Shedding - The shedding of loose fibers is normal and should subside with regular vacuuming.

Sprouting - If a single tuft extends beyond the carpet’s surface, simply clip it off. Do not pull it out.

Pile reversal or shading - This seeming color change may occur in various parts of the carpet, caused by light being reflected in different ways as pile fibers are bent in different directions. This is a characteristic of plush carpet, not a defect.

Wrinkling - If ripples occur, call your retailer. It may be necessary to professionally re-stretch the carpet.